Privacy Policy

Effective Date: January 12, 2026

Soltrex (“we”, “our”, or “us”) values the privacy of customers and visitors who access our online store located at https://www.soltrex.shop.
This Privacy Policy explains what types of personal information may be collected, how that information is used, and the steps we take to protect it.

By accessing or using this website, you acknowledge the practices described in this policy.

1. About Soltrex

Soltrex operates an online retail store offering protective cases and accessories designed for Bluetooth and wireless earbuds.
When you interact with our website, certain information may be provided directly by you or automatically collected to support order fulfillment and website operation.

Business Contact Information:

Store Name: Soltrex
Customer Support Email: help@soltrex.shop
Customer Support Phone: +1 850-542-1297

Business Address
9720 Riverchase Dr
New Port Richey, FL 34655
United States

2. Information We May Collect

Depending on how you interact with our website, we may collect different categories of information.

Contact and Order Information

When placing an order or contacting customer support, we may collect:

Name
Email address
Phone number
Billing and shipping address
Order details and purchase history

This information is necessary to process orders and provide customer support.

Payment Information

Payments on our website are processed through secure third-party payment providers.
Soltrex does not store full credit card or debit card numbers on its servers.

Payment processors handle transaction data in accordance with their own security and compliance requirements.

Device and Website Usage Data

Certain technical information may be collected automatically when you visit the website, including:

IP address
browser type
device type
pages viewed
interaction with website features

This information helps us understand how visitors use the site and allows us to improve website performance.

Customer Communications

If you contact us through email or support forms, we may retain the communication to assist with customer service and order inquiries.

3. How Your Information Is Used

Information collected through the website may be used for the following purposes:

processing and delivering customer orders
communicating order confirmations and shipping updates
providing customer support
preventing fraudulent transactions
improving website functionality and user experience
maintaining the security and stability of our services

We may also send operational notifications related to your purchases or account activity.

Marketing communications are sent only where permitted by applicable law, and you may unsubscribe at any time.

4. Cookies and Website Technologies

Our website uses cookies and similar technologies to enable essential website functionality and improve the browsing experience.

Cookies may help us:

remember visitor preferences
maintain secure login sessions
analyze website performance and visitor interactions

You may choose to disable cookies through your browser settings.
However, certain website features may not function properly if cookies are disabled.

5. Sharing of Information

Soltrex shares information only when necessary to operate our business and fulfill customer orders.

Information may be shared with trusted service providers including:

payment processing providers
shipping and delivery carriers
website hosting and technical infrastructure providers
analytics tools used to improve website performance

These service providers process information solely for operational purposes and are expected to maintain appropriate data protection practices.

Soltrex does not sell or rent personal information to third parties.

6. Data Protection Measures

We implement administrative and technical safeguards designed to protect customer information from unauthorized access, misuse, or disclosure.

While no online system can guarantee absolute security, we follow industry-standard practices to maintain the integrity and safety of our website and customer data.